• Technical Support

    Technical Support

    More than support. Collaboration.

    At OSIsoft, you will experience a level of technical support that is second to none. Our Customer Support Engineers (CSEs) ­- all graduates of leading engineering universities - are rigorously trained to quickly identify and resolve any technical challenges you're facing with the PI System. That's why 92% of cases are resolved during the first phone call.

     

  • Support 24/7/365 - and 360°

    Our global company provides technical support from our locations around the world.

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    Knowledgeable and Dedicated Customer Support Engineers (CSEs)

    Our Customer Service Engineers bring their prestigious educations, depth of experience and relentless dedication to resolving your technical problems and concerns.

    “They know their stuff.”

    Contact Us the Way That’s Best for You:

    Pick up the phone, send an email, log a case in our online system or post a question in our community. Whichever method you choose, you'll be interacting with a knowledgeable Engineer.

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    Searchable Knowledge Database

    Search across an array of valuable content, including product updates, popular threads, how-to tips, online documentation, known issues and much more.

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    World-class Support

    Customers applaud the quality of support. We don’t quit until we find a solution.

    “I appreciated the support engineer’s tenacity.”

    Our customers rate us 4.7 out of 5

     

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    Join the conversation

    Engage with our community, PI Square, and collaborate with a wide variety of OSIsoft customers, partners and employees. You'll experience a group of people passionate about helping you get the most out of your PI System investment.

    “I can't remember ever having a problem your tech support couldn't resolve. Good job, guys!”

     

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  • Customer Testimonials

    “I was extremely impressed with the level of knowledge and professionalism shown. Time was taken to ensure that I fully understood the process, that the steps taken to resolve the issue were documented and relevant KB articles were provided for future reference.”

    A. L. , Power & Utilities

    “The technician was very knowledgeable and fully understood and resolved my issue while on the phone. I really appreciate this level of support!”

    David Lafountain , System/IC Engineer III , Wyeth Pharmaceuticals (Pharmaceuticals)

    “The support team suggested the exact solution and I was able to work on the solution. Many thanks for the exact solution and prompt help.”

    P.G. , (Oil & Gas)

    “OSIsoft has got the best technical resources. Very impressed with the way of working and prompt response. Thanks for all the hard work. We understand the significant perseverance from your end that resolved our issue.”

    Devi Krishna , Manager, Capacity and Supply Planning , Dr. Reddy’s Laboratories LTD (Pharmaceuticals)